Product Availability: All orders are contingent upon product availability. In the event that an item is not in stock when you place your order, we will promptly notify you and issue a full refund using the original payment method.
Delivery Location: Our products are currently available for 2-3 day delivery exclusively to addresses within the GTA. Unfortunately, we do not offer shipments outside of the GTA at this time.
Delivery Time: Delivery times are approximate and begin from the date of shipping, not the order date. While we strive to provide accurate estimates, they are subject to approval and acceptance of your order. Under normal circumstances, we aim to fulfill orders within 2-3 business days (Monday to Friday, excluding holidays). Please note that we do not ship on weekends, and actual delivery dates may vary based on location.
Delivery Instructions: Feel free to provide any special delivery instructions during the checkout process on our website.
Shipping Costs: For remote areas or large/heavy items, additional shipping charges may apply. Any such charges will be clearly communicated on the checkout page. Sales tax is applied based on the province or territory to which the item is shipped.
Damaged Items: If you observe any damage to the packaging upon delivery, please contact us promptly through our contact page.